Frequently Asked Questions about Rascal Sex ToysDoes Rascal Sex Toys have a customer support department?
Yep, and our people are pretty cool. We have been selling sextoys for almost two decades, and we try to be as helpful as possible, so our customers can get the most from their products. Call or email and you'll receive the assistance you need.
Visit our Customer Support page to learn more about our Customer Support.
How can I track, add to or cancel my order?
To track your order please refer to the order tracking e-mail you received from us. There is a tracking number along with a link to the carrier's website.(UPS, FEDEX,US MAIL)
Can't find the shipping confirmation e-mail? Please check your spam folder..just in case. And, as always, you can just send us an e-mail from our order tracking and we'll send it to you, pronto!
To add to your order or cancel your order please contact the Customer Service Dept ASAP. (It helps us to have it in writing)
Since our system starts processing orders quickly, you only have about an hour after you place your order, before it is too late.
How long will my order take to arrive?
Not long. Although we have a high tech warehouse with scanners and conveyor belts, and awesome shipping staff, and we ship 'in stock' items on the day you place your order, it may take a few days to reach you depending on WHERE YOU LIVE. Usually, you can expect your package to arrive in 1-7 business days depending on your shipping preferences. In the event of an unforeseen shipping/fulfillment issue, (snow storm, hurricane, etc) we will contact you immediately via e-mail (Please check your spam folder).
How will my order look when it arrivesi?...And what will show up on my credit card statement?
Many of our customers want discretion. We box, ship and bill discretely. Your order will arrive in a plain brown cardboard box and the shipping label will not reference the contents. It will only show a street address. Your credit card statement will also reference "technoweenie, inc.".
What is your return and refund policy?
Please see our return policy page.
What methods of payment will you accept?
We accept all major credit cards, Visa, MasterCard, American Experess, EVEN Discover! We do not accept personal checks at this time.
I ordered something from your website but haven't received no confirmation e-mail...why?
We may have been caught by your junkmail/spam/bulk mail folder. You can also contact customer service to ensure that we have your correct e-mail address on file
Can I ship to an address that is not mine?
Yes! Just add that address to the SHIP TO address during check out. Please double check the information. We cannot be responsible for any misspellings or typos.
How do I get discounts from Rascal Sex Toys
We email discount codes and promotional offers via e-mail, twitter and facebook. So be sure to check out our social media
Can I get a mail order catalog?
We carry about 20,000 products from a lot of different companies. A printed catalog would be the size of a phone book, with new products coming monthly, so No...BUT The good news is that our websites have the most current information... and if you don't see what you are looking for. email us
How can I subscribe and unsubscribe from the Rascal Sex Toys newsletter?
Simple, Just click the UNSUBSCRIBE link at the bottom of the last email you received from us.
Will you ever sell or share my personal information?
No. Nope. Neverrr. Neg-a-tory. hell-to-the-NO. Absolutely not. We will never sell or share your personal information with anyone.